2. Each package weight less than 3kg [qty around: 100pcs]
3. Please inform the sales before sending back the rma.
4. Please make remove the stickers/lables before sending out
5. Please get the RAM well protected with bubbles and foam to avoid damage.
6. Please inform the sales the EMS tracking No. after sending out the package.
Send RMA to below address:
Address:Room 906, 9/F Bantian Group commercial center, No. 20. LiShipai. Bantian
Street, Longgang district, Shenzhen. China.
Contact person : Mr. Chen guo jun
Additional cost concerned:
1. The shipping cost of sending back the RMA will be paid by customers
After we repaired the ram. we will send back to customers with later orders.
the RMA shipping cost will be paid by our company.
if not with next order. but sending back RMA seperately. this part shipping cost
will be paid by customers
2. If any additional cost charged by customs. this part cost will be paid by customers.
1.Q: Is GHT a manufacturer or a trading company? A:We are a 11 years' manufacturer and 7 years' golden supplier on Alibaba, Global sources. we sell both overseas and also in local market.
2.Q: Can you send us samples to test (2 units)? let me know the charge. A: Sample order is welcomed for testing first. but need charge sample cost. price will be $2 higer per pc.
3.Q:Can you quote us your FOB price? A:Our price is EX-Work price. which donot include shipping cost.
4.Q:How about the retail packing and bulk packing? A:For retail packing, one ram in one box, with sticker and label; bulk packing is ram with/Without sticker, can be 50pcs or 100pcs in one box. Plz kindly check the pictures as attached.
5.Q:Can you inform us your guarantee terms and RMA deal procedure?
A: Our ram enjoy lifetime warranty, which will be clearly marked on PI. The RMA/ defective rate is less than 1%, if it has problem, you can send back to us, we will repair or replace for you.
6.Q:Why your price is higher than other supplier?
A: Because we are real and trusted supplier, we focus on high quality ram and aim at long-term cooperation.
7.Q:How long can I get my ram ddr3 4gb? A:The goods will be sent out in 2-3 working days after payment confirmed normally. Sometimes the delivery will be delayed due to the stock shortage. we will keep you informed in time by email.
8:Q:Who will pay for the RMA return shipping cost? A:when you send the goods back to us, the cost is at your side, and we will send them back to you with your next order. this part shipping cost is on our side
9.Q: I need memory chips and labels of the same brand, what do you have? A: We have all well known brands available. including OEM brand.
10.Q: Is your memory full compatible? A:We have 8 bite [full compatible ]and 4 bite [AMD compatible only]